• LinkedIn Posts on Product Development

    Posted on by Tim

    Last updated 9/1/2024

    What do you think about this quote?

    “Leaders think and talk about the solutions. Followers think and talk about the problems.” – Brian Tracy

    In product development, we’re focused on building solutions to problems.

    People solve problems for people.

    The effort and energy involved in solution development is HUGE!

    Complex problems are defined by disagreement on what the problem is, how it’s defined.

    Complicated problems are defined by disagreement on what the solutions are.

    I prefer to work on complicated problems than complex problems. Often, that isn’t an option, and I accept it.

    Being able to set aside feelings and bypass conscious and unconscious bias is a part of working through complexity while gaining an understanding of the problems. Once that work is progressing, the enjoyable work begins.

    Being a leader requires strong beliefs, loosely held. It demands openness to evaluate views that may be in direct conflict with deeply held convictions.

    Once these concepts are understood, leaders can then start focusing on creating mutually beneficial solutions.


    Creating or evolving a product is not easy.

    I sense that most people in the product development field joined because the work is challenging and sometimes difficult.

    When faced with a blank page, it’s best to start with small pieces that build into a larger whole.

    This is why I chose today’s weekend wisdom quote:

    “The man who moves a mountain begins by carrying away small stones.” Confucius

    We want to move the market. Better, we want to create a market where customers and clients will move to.

    How is that done?

    One stone at a time.

    Toyota has done that, Ford did it before Toyota.


    Relationships matter.

    Our families help us start a continuous learning journey focused on relationship building.

    Some of us get a rocky start. Others have a solid foundation. A few have received first-class experience in this area.

    “Why does this matter, Tim?”

    Because business is about people solving problems for people.

    In product development, we ought to ask an open question.

    “What problem keeps you up at night that we might solve together?”

    Once the problem is solved, then we celebrate!

    Last evening was a celebration moment.

    The problem: How do you share the story of President Ronald Reagan?

    The solution: Make a biopic movie about his life through the eyes of a former enemy.

    I was invited to an early showing of “REAGAN” last evening by J. Byron Pascoe. Wow, what an experience!

    He introduced me to Eknauth Persaud, a fellow “problem solver” and former Marine brother-in-arms.

    I met Byron through Conscious Capitalism Dallas, an organization dedicated to solving problems for people through the vehicle of capitalism.

    Enjoy your Friday, solve some problems with people for people, and consider having a movie night!



  • LinkedIn Posts on Conscious Capitalism

    Posted on by Tim

    Last updated on 8/3/2024

    Yesterday’s conversation on conscious culture at The Meeting Place with the members of Conscious Capitalism Dallas was delightful.

    Rob’s team did an outstanding job preparing for our event, and our CCD team as well. I want to thank Kim Bentson and Christopher Carrion for the work behind the scenes to bring the details together.

    Based on the feedback received from the event, I’m considering sharing how TACTILE (not tactical) can support a conscious culture in any organization.

    Thank you, Shaunna Black, for spending time with me after the event. Learning about the “accountability ladder” was just what I needed!


    Ready for the morning.

    Gathered a few things from work yesterday morning. Packed the car last night.

    For me, preparation helps settle me before any event I facilitate. Note, I didn’t write “lead”, but facilitate.

    Public speaking is the easier part of what I get to do. Droning on in front of an audience isn’t really enjoyable for me.

    Encouraging people to have conversational learning, an opportunity to share their insights, that is where the magic happens.

    Don’t misunderstand, being able to speak well before an audience is essential. As well, being able to create space to build shared understanding around a topic.

    When you can blend the two, and add personal style, that’s an opportunity to create memories with the folks in the room.


    Friday evening was fun!

    A group of us gathered to experience the game, “Dawn of Disruption”, in the Dallas Improving office.

    Thank you, Greg Magennis, for sharing the game with us! As well, Greg is a member of the Conscious Capitalism Dallas community.

    If you wonder what may occur in the age of artificial intelligence, AI, this is a game your organization should consider playing.

    The rich conversations that emerged during game play are worth the time invested.

    It is inspiring to experience a game that is intentionally created for learning. Furthermore, I’m encouraged that it can be a platform for discussions about how to use AI to innovate in product development.

    Please contact Greg if you would like to learn more about DoD.


  • LinkedIn posts on Work – #LifeatImproving

    Posted on by Tim

    Last updated on 8/30/2024

    I was pleasantly surprised this morning.

    When I arrived at the office, I found the HUGE “Thank You” card shown below.

    As part of our continued effort to demonstrate how Conscious Capitalism work, we host technology-centric meetups in our Dallas Improving office.

    During the evenings, our classrooms become meeting space for groups that range from the Entrepreneurs and Innovators Council (which focuses on tech in start-ups) to M3+ Mutual Mentoring.

    M3+ celebrated 3 years meeting last evening. Being able to support groups like M3+ is a delight because it shows Improving’s commitment to community building.

    Building community leads to creating, maintaining, and sustaining person to person connection.

    In product development, we are people solving problems for people.

    Staying connecting is essential to business, community, and product development success.


    It feels like I’m having a Monday on Wednesday.

    Yeah, it started as one of those days. Funny how wrapping up yesterday felt fulfilling.

    Dinner with my wife, conversation about our daughters’ travel, and a good night’s rest.

    I woke up ready for this morning, or so I thought. A series of small annoyances popped-up as I was getting ready to go into our Dallas Improving office.

    As a result, I decided to get some “elevation” and perspective on the day.

    We have a patio on the top floor of our office building. It was the right place for me to reset my expectations for the day.

    I don’t know about you, but when things start going sideways, it’s difficult to break the momentum.

    The choice I made to reflect for a few minutes while enjoying my coffee has started to pay off. A few emails have been sent, reviewing a PowerPoint deck for new client work, and writing this post are part of the pivot.

    It’s not easy to rise above annoyance, when opportunities are in my face to get down into the petty, unproductive dirt they bring.

    But, I’m an Improver. We choose to be different, to rise above the circumstances, and ask questions like, “How might we . . .?”

    My question for you is, how do you “elevate” when it feels like events are pulling you down?


    When was the last time you said you were proud of where you worked?

    I find myself saying I’m proud to work at Improving more often than other companies I’ve worked at in the past. It’s not that we’re perfect, it’s because we consistently live our name.

    I was assisting our team with taking photos of some recognitions that highlight our success and collective involvement. They’re worth sharing as they represent the type of organization Improving works hard to be.

    Being ranked on Inc. Magazine‘s 5000 list is not a small accomplishment. Making the list for 14 years and counting is mind-blowing to me.

    Here we are at Improving, we have a wall to remind us of where we’ve been and to inspire us to do better for our clients, customers, communities, and stakeholders.

    Each day that I show up for work, I’m reminded that I should finish my day better than it started. Taking our tagline to heart, “Improving – it’s what we do.” has become a lifestyle for me.


    Yesterday’s post showcased my painting and our collective “Come Together” experience in the Dallas Improving office.

    Today’s post highlights the art work in progress. As well, it celebrates Amber Leese‘s instructional leadership for the event.

    At times, it seems like we SHOULD NOT HAVE FUN at work.

    Why?

    If we’re spending 1/3 or more of our days for 5 days a week at work, why not have fun?

    Why not build connections with colleagues?
    Why not become friends?
    Why not create community, internally and externally?

    The answers might be found in our perception of what business “is” versus what it “could be”.

    My preparations for facilitating a conscious culture workshop are challenging my long held beliefs. The more I review John Mackey’s and Raj Sisodia‘s books, I discover opportunities to change business for the better.

    Posting here, on LinkedIn, creates transparency around the challenges business and companies face.

    When those challenges are person to person, the complexity increases. There isn’t a “one size fits all” let alone a “one size fits most” solution to building, maintaining, and sustaining a healthy, conscious culture.

    Tools that are in use and ones yet to be discovered have limitations and need to be used contextually. Specifically, in product development, not a single tool will achieve all desired outcomes.

    The good news is we have enough tools that we can bring Conscious Capitalism to more businesses and companies. We can bring organizational change into a culture that respects all the stakeholders involved.

    The most important in all of this is that we can be human and have fun while we’re crafting a culture that makes us all better.


  • A Short Trip Led To A Consulting Win

    Posted on by Tim

    In May 2024, I was able to assist with Improving’s Houston office, winning a 36-month, $6 million client.

    The posts below reflect some of my experiences in the process of being a part of the deal.


    This week, I travelled differently to and from Houston for client work.

    Based on some conversational research, riding the bus turned out to be the better way to move between the cities.

    I want to thank the Vonlane team for the enjoyable ride.

    Having the option to avoid flying or renting a car was delightful.

    As well, the easy access to the buses from premium hotels improved the trip.

    P.S. If you are planning to travel, have you considered a bus?


    On my way to work with my client.

    What are your work plans for today?

    Today’s meeting is focused on refining an approach based on a review yesterday.

    Collaboration is a key ingredient for successful hashtag#teamwork.

    I enjoy opportunities to make products better, regardless of type.

    For me, it’s all about Improving!


    This is both a business and social post.

    As a consultant, I do get to travel. Not as much as pre-C19, but enough to “feel like” a consultant.

    Today and tomorrow, I’m working a bit south of home in Dallas. I’m in our Houston Improving office for a few client activities.

    Being a consultant stretches me. I feel that in a good way. Pushing toward excellence is a delight, as it gives me a sense of fulfillment when it is accomplished.

    Here are 3 points I find as helpful for my practice:

    1 – Keep an open mind, “no one of us is smarter than all of us”
    2 – Actively listen for what is NOT expressed
    3 – Be curious about why things are a certain way

    Conversations around work to be done take on an open-ended, opportunity rich context.

    P.S. If you do consulting, what are your 3 favorite tips?


  • #WeekendWisdom posts from LinkedIn

    Posted on by Tim

    Last updated on 8/3/2024

    More “weekend wisdom”. A thought to lead off a new week, which should generate some insightful, possibly controversial, conversation.

    My challenge with the quote below is with the emotional appeal involved in the statement.

    “People buy into the leader before they buy into the vision.” – John Maxwell

    I write this because my time in uniform informed me differently. Often, it wasn’t because I had great leadership that I bought into the vision.

    Heck, I had more crappy leaders than good or great leaders! I still bought into the vision of what the Navy could be with my involvement.

    Case in point, one of my proudest moments in uniform was Operation UNIFIED RESPONSE. It was the humanitarian mission to assist Haiti after the earthquake in 2010.

    Alleviating human suffering, to an extent, was why I chose to serve nearly 25 years in uniform. Seeing how the military could be deployed as a force for good continues to inspire me today.

    Maybe I’m naive, or perhaps I’m jaded, you can decide for yourself.

    Having good or great leaders is important. Does it have to be the “make or break” factor for buying into the company vision?

    I don’t know. What do you think?


    Here’s a bit of “weekend wisdom”.

    I lost confidence in my ability to create value and achieve desired outcomes when I was in career transition between 2018 and mid-2019.

    Climbing up the corporate ladders was not for me. Alternatively, trying to move back to an individual contributor role felt nearly impossible.

    Improving offered to bring me on as a consultant when IBM offered me a program management position.

    We were in financial distress and I chose the “safe” option. Maybe it was the better path, perhaps it wasn’t, I’ll never know for sure.

    As an Improver, now, I can look back and say I got to the company as quick as I could.

    “Character consists of what you do on the third and fourth tries.” – James A. Michener

    I’ve been between jobs and attempts to pivot my career on three or four occasions. It took character to get up, dust off, and pursue viable leads.

    Family is a powerful motivator for me. Our daughters have seen how hard I work, even when I’m looking for better, more fulfilling work.

    Learning to treat myself as a valuable, capable person was a key to being able to move into consulting from corporate experience.

    Embracing new experiences and asking directly for assistance has been frightening and freeing.

    Experimenting to discover what might work runs counter to my temperament to analyze, plan, and execute.

    If it weren’t for my colleagues at Improving, I wouldn’t be able to share how I’ve been transformed by being an Improver.

    It’s been over 3 years since I became an Improver. Here’s to many more years and more stories to share.


    How might you help someone in the new week?

    If I may, I’d like to offer the following suggestions:

    💡 Just listen to someone who needs to be heard.
    💡 Invite someone to grab a drink or a meal and just hang out.
    💡 Write someone an inspirational note or a “Thank You” message.
    💡 Offer to assist someone with a task, no matter how small.
    💡 Extend a courtesy to a person you are not familiar with.

    No matter what you choose, helping someone can help make our world a better place for everyone.


  • Parting Is Such Bitter Sorrow

    Posted on by Tim

    There is something to be said about not being attached to things in life.

    One of the disappointing realities I’ve been wrestling with is the loss of the car below.

    It’s not the value of the car.

    Nor is it the prestige of the car.

    A car is still a car.

    It was a gift, and that’s where my struggle comes from.

    My Dad and his wife gave us a car that made our lives better for the year that we owned it.

    It served its purpose, and I am deeply grateful for having it.

    I will have fond memories of all the conversations around the intent, planning, and ownership of the car with my Dad and his wife. Those are what I will cherish.

    How about you? Do you feel challenged to let go of things?


    The post below is from LinkedIn on 5/26/2024 which explains the thread above.

    No photos or graphics today.

    Yesterday, at about 6:30 AM CST, I was heading to our Dallas office for work. I try to leave ahead of traffic, as I prefer to avoid other commuters.

    The street leaving our community had been flooded about 1 mile ahead of my drive. Unfortunately, there wasn’t an alternate route for me to divert to as it is two lanes (north/south), no side streets close to the flooded area, and difficult to perform a U-turn on.

    As I was driving through the flooded area, the truck ahead of my sedan accelerated and pushed a water wake over my car hood. My car stalled and would not restart.

    Water around my car was several inches deep, so it was unsafe for me to exit. I called emergency services to help push my car over off the road.

    I am grateful to be able to post this morning. Furthermore, I owe the first responders who helped me more thanks than I could express yesterday.

    Stay as safe as you can today. Tell family and friends how much you love and appreciate them.

    Life is short, and we tend to forget to show care and kindness.


  • Ultimate Iterative Development – Formula 1 Racing

    Posted on by Tim

    Iterative development is essential to building delightful products and services. If you haven’t realized, I’m a “car guy”. You can read my “car” posts here, here, and here.

    Formula 1 racing fascinates me. The innovation, materials engineering, and the design of the cars is inspiring.

    As I study how the cars are built, I recognize the patterns of continual improvement. This fact was highlighted during Season 5 of the Netflix series, “Drive to Survive”.

    Title Spot – Drive to Survive Season 5

    Each race car is a working prototype. A new season brings rule changes or updates from the sport’s governing body. The teams MUST ADAPT to stay competitive!

    All the science, technology, engineering, and mathematics that go into the cars is AMAZING!

    As well, the efforts to gather telemetric data during the races is mind-blowing. Whatever can be measured is measured to achieve peak performance.

    Formula 1 racing is unique due to several points.

    The rules for building the cars are specific to the sport. Also, teams are required to build their cars. The design of the cars is open-ended, allowing for innovation and experimentation with different technologies.

    Additionally, F1 races are held at different places all over the world. This adds to the draw of the sport.

    Furthermore, F1 cars are pure racing cars, with one seat and open wheels, unlike other racing formats.

    Occasionally, drivers make pit stops to ensure that they last the distance of the race. As well, they must overcome the difficulties and perils of each race.

    Separately, the details of the cars, such as the diffuser, add to the unique nature of the sport.

    Iterative development focus

    Formula 1 cars are developed by each team. Generally, regulations are imposed on the teams governing the specifics of the cars. Individually, teams are responsible for designing and building the car itself.

    Importantly, each car is made up of thousands of individual components. As well, each item is bespoke, designed by Computer-Aided Design (CAD) software. Additionally, Computer-Aided Manufacturing is used to automate the process of creating precision parts.

    Teams work to improve their cars over the course of the season by bringing updates to different components. Much of this refining work is focused on aerodynamics.

    As a result, teams seek to max downforce while reducing drag. For this reason, improvements are made to the front and rear wings, underbody, diffuser, and other parts.

    For example, a team can increase the flap size on the rear wing. In effect, this improves the drag reduction system or DRS.

    Each team is trying to get an edge over their competitors. Design changes are for an advantage. Basically, the aim is to make the car as fast and reliable as possible while following the rules.

    In summary, teams refine their F1 cars to max aerodynamic efficiency and speed. As well, they follow the specific rules laid out by the championship organizers.

    The cars continuously evolve through the season. With the focus on a championship win.

    * Written with assistance from You.com chat AI.


  • 4/1/1893: An Epic And Historic Birthday Celebration

    Posted on by Tim

    Yearly, on April 1st, an epic and historic birthday is celebrated in the U.S. Navy.

    The rank of chief petty officer was established April 1st, 1893. Today, we proudly celebrate 130 years.

    Happy Birthday Chiefs, Senior Chiefs, and Master Chiefs! We are the backbone of the Navy and the keepers of its traditions.

    Specifically, for this post, I went to the Navy History and Heritage website – Chief Petty Officer (navy.mil).

    Chief Petty Officers are unique as senior enlisted leaders. Furthermore, no other U.S. military branch has senior non-commissioned officers with the degree of responsibility.

    Chiefs have a creed we follow. Indeed, it guides the way we work. Undeniably, the creed serves as a north star, pointing us to being the leaders we are meant to be.

    As well, we have a pledge we make to ourselves and our Sailors.

    Epic and historic – That is who we are

    Chiefs have been awarded 55 Congressional Medals of Honor. Chief Petty Officer Recipients of the Medal of Honor (navy.mil)

    Accordingly, Chiefs have contributed to the success of the Navy for 130 years and counting. As well, they build on those traditions daily. History of the Chief Petty Officer (navy.mil)

    Specifically, Chiefs are deck plate leaders and the backbone of the U.S. Navy. Unquestionably, the Navy would not perform well without Chiefs.


  • Focus On The 4 Cores Of Trust – Part 2

    Posted on by Tim

    The visible cores of trust are what people are drawn to. Like a tree, they represent its trunk, branches, and leaves.

    They include intent, capabilities, and results.

    Upward core of trust – Intent

    Intent involves having a genuine intention to do good and being sincere.

    Indeed, it is important to have good intentions when engaging in any type of relationship, as it builds mutual trust and respect.

    Moverover, resolve is about more than just keeping your word. Basically, it is about having the desire to help, and to do the right thing. As well, intent contributes to trust by demonstrating to others that you are reliable. As well, that you can be trusted, and that your words and actions are consistent and sincere.

    Also, it helps to foster an environment of mutual trust and respect. As, it indicates that you are willing to put in the effort to build strong relationships.

    Covey explains the importance of intent in building trust. As has been noted, he argues that intent is about more than just keeping one’s word. Consequently, it is about having the desire to help to do the right thing.

    Accordingly, Covey also explains that having good intentions helps to build mutual trust and respect. It is as important to be deliberate with one’s intentions to ensure that one’s words and actions are consistent and sincere.

    Additionally, he emphasizes the importance of having the right intentions to be credible and trustworthy, and to ensure that relationships are built on a foundation of trust.

    Credit – Alexander Andrews – Unsplash.com

    Outward core of trust – Capabilities

    Capabilities refer to the skills, abilities, and knowledge that an individual or organization has to fulfill their commitments.

    Importantly, they build trust because they demonstrate that the individual or organization can be relied upon to carry out the tasks they are expected to do.

    Undoubtedly, having the right skills and knowledge helps to ensure that the individual or organization can complete the task in a timely and efficient manner. As well, this can help build trust between the individual or organization and its customers, partners, or stakeholders.

    Covey defines capability as the ability of an individual or organization to deliver on their promises.

    Basically, this means that capability is not just about having the right skills and knowledge, but also about having the correct attitude.

    Just as important is the commitment to follow through on what has been promised. In other words, capability is about being able to demonstrate trustworthiness in terms of delivering results.

    Reflecting core of trust – Results

    Results contribute to trust in a number of ways. Firstly, results show people that the organization is reliable and can deliver on its promises.

    Also, results demonstrate that the organization has the necessary skills, knowledge and expertise to achieve the desired outcome.

    Furthermore, results also provide evidence of the organization’s commitment to delivering the best possible outcomes for its stakeholders.

    Finally, results provide the organization with a platform to share the successes and progress achieved. For this reason, they help to foster a culture of trust among its stakeholders.

    According to Covey, results are an important part of trust. Results demonstrate an organization’s reliability and competence, and can provide evidence of the organization’s commitment to delivering the best possible outcomes for its stakeholders.

    In conclusion, creating impact also helps to build a culture of trust among stakeholders, as they can see the progress being made and the successes being achieved. Additionally, results can help to reduce risk, as stakeholders will be more confident in the organization if they can see that it is capable of delivering on its promises.

    * Written with assistance from You.com chat AI.


  • Focus On The 4 Cores Of Trust – Part 1

    Posted on by Tim

    Have you ever wondered what the cores of trust might be? As outlined by Stephen Covey in his book The Speed of Trust, are integrity, intent, capability and results.

    • Firstly, integrity relates to the honesty, reliability, and consistency of an individual or organization.
    • Secondly, intent reflects the trustworthiness of an individual or organization’s motives.
    • Thirdly, capability is the ability of an individual or organization to deliver on their promises.
    • Finally, results are the evidence of trustworthiness, which often comes in the form of achievements and successes. Together, these four cores of trust form the basis of trustworthiness in any relationship.
    Credit: Imke Van Loon-Martens on Unsplash.com

    To illustrate, the cores can be imaged like the oak tree in this photo. Below the surface, unseen, are the roots (integrity) that grow below the ground. Next, the first visible signs of the tree are its trunk (intent). Then we see its branches (capabilities). Finally, its leaves (results) are shown. Summarized, the four cores can be organized into two groups; character (integrity and intent), and competence (capabilities and results).

    Anchor core of trust – Integrity

    Going further, the point below describe the first core in greater detail.

    Integrity is the quality of being honest and having strong moral principles, as well as following through on commitments and promises. Additionally, it is essential in building trust because it allows people to have faith in each other and have confidence that the other party will act in an honest and ethical manner.

    Honesty contributes to trust in several ways, including by demonstrating reliability and consistency, by displaying respect for others, and by fostering an environment of mutual trust and respect. Also, it helps to build trust by creating a sense of safety and security in a relationship, as it means that the other person is trustworthy and can be relied upon.

    Covey explains the importance of integrity in building trust. He argues that when people are honest and open and live up to their words, others can trust that they will do what they say and can rely on them to act in an ethical manner.

    Covey also explains that integrity helps to create a sense of safety and security in relationships. As it demonstrates that the other person is reliable and trustworthy. Additionally, sincerity is essential for building credibility. As it proves that the other person is consistent, sincere, and capable of delivering on expectations.

    The remaining cores will be covered in a second post.

    * Written with assistance from You.com chat AI.