• Don’t Be So Quick To Kick The Door, Agile Ranger

    Posted on by Tim

    I was talking with my colleague, Lucus, the other day.  I drew a connection between the Ranger units I supported in Afghanistan and the Agile community. There is a connection between Rangers and Agilists and I’ve watched it.

    “What in the Sam’s hill are you writing about?!”

    “You cannot be serious in pulling a thread between the Rangers and Agile product development!”

    I get it, and it’s fair to be skeptical.  Here’s the thing, what do most Agile consultants do that is similar to the Rangers?

    We parachute into a transformation as the experts in Agile framework(s), policy, process, and procedure (3-P’s).  We come in and kick some executive doors open, disrupt some teams, and then go on our merry way after a year or so and call it ‘mission complete’.

    Well, not all of us.  Some of us go beyond the 3-P’s and learn to sense the environment we’ve been asked to assist move toward increased agility. 

    Challenge coin bottle opener
    Command coin received from the 1/75 battalion commander

    About the Rangers

    The Rangers have expertise in understanding tactical context and they adjust their approach to mission as more information becomes available.  They “shoot, move, and communicate” and deviate from the plan as it is needed to achieve the objective.

    Rangers have a master’s understanding of the 3-P’s or “the box” and extend their awareness beyond “the box”.  They adapt and adjust on the fly because the enemy will adapt and adjust to their operations once under threat.

    Back to Agilists with expertise  

    Finally, here is a connection between Rangers and Agilists.

    We might call them practitioners, journeyman, or jack’s of all trades, who cares about labels as it’s not the point.  Since Agilists with expertise are less concerned about air dropping in and rolling to their next engagement, these common-sense Agilists are looking at their entire toolbox to assess which tools work best in a specific context.

    Moving a business into a new way of working is a journey.  Find people who have the right attitude and tools to help an organization navigate to point to point along the way.

    Hire them because they get that understanding context is critical before kicking in doors.  Look for the ones that don’t claim to be experts, but talk about continuous learning.

    Be bold hire the ones who are ready to break some stuff!  Just like the Army Rangers!


  • Challenge Accepted, Level-up To Mentor

    Posted on by Tim

    I needed to be challenged.  For me, one way to be stretched is to mentor a colleague or friend who is on their own journey, just a bit behind me.

    My dad shared with me this saying from my grandfather, 

    “The best investment any of us can ever make is in a fellow human being.”

    I don’t know about you, that statement feels both comforting and like a punch in the gut, all at the same time.  I think about what I could have done if I had paid closer attention to people around me.

    Pinning ceremony and re-enlistment
    Receiving my Enlisted Submarine Warfare Specialist designator and my first re-enlistment

    Consider this, former colleagues who might have developed faster professionally.  Contemplate this, acquaintances and friends who might have benefitted from me sharing my experience if I had made myself available for a conversation.

    Now, I’m doing life differently.  Currently, I’m pouring into others as people approach me for advice.  I had two people connect with me in recent weeks, one from my company and the other from my client.  In addition to my day job, I am showing up and being present for my family!

    As I write this post, I recognize how unique mentoring is in the context of human behavior.  In future posts on mentoring, I plan to unpack what the concept is and what the concept is not.

    Take a challenge

    Today, I want to challenge you to examine your relationships.  Who might benefit from a few hours of your time? Mentor a colleague or friend who would genuinely benefit from your expertise and experience.

    If they are open to receiving it, time spent with you listening to their concerns, providing feedback, pays rewards. Time invested for in that person, for their own personal and/or professional growth, benefits you both.

    Will you take up this challenge? Will you invest in another person this week?


  • A Few Unclassified Highlights Of My Veterans Story

    Posted on by Tim

    Celebrating Veterans Day

    My day, our day, as Veterans in the United States, is November 11th.

    It is the day, each year, where we are encouraged to share stories around our service. I take pride in the years I wore the cloth of my country. There is a humbling affect that comes with serving in uniform.

    As my career started, I wonder if I would earn more than a handful of medals and ribbons. Would I be recognized for individual accomplishment? More important, would our command be recognized as a high performing team?

    Now that I look back, I chuckle a bit. I joined the Navy as the first Gulf War ended and so I received the National Defense Medal after I completed bootcamp. One down, more to go.

    For a good while, I was authorized to wear just that one, lonely ribbon on my service uniform and dress uniform. That was until I earn my “dolphins”.

    Earning my Enlisted Submarine Warfare designation meant I was now a tribe member. Only a small number of men and women are capable of joining the Submarine Force. Few still, complete the qualifications to earn their warfare pin.

    Enlisted Submarine Warfare Designator

    The End Of The Beginning

    I recall transferring from the active duty component to the reserve component of the Navy. I felt a bit ashamed that I was not deemed worthy enough for a Navy Achievement Medal. It felt like an insult and it stung like a face slap.

    For years, I wore my dolphins and few ribbons with a grudging respect for teammates who were recognized as top performers. They had the chest hardware to prove they went above and beyond, or at least, were recognized for sustained, outstanding performance. Me, not so much.

    What I did earn, while in the Coast Guard Reserve, were a fair number of team commendations. Those ribbons mattered more than an individual medal could ever matter because we came together to get the job done. Before transferring back to the Navy Reserve, I earned my first personal ribbon.

    The ribbon, along with the Commandant’s Letter of Commendation, meant I was finally seen as a difference maker. I was more than supporting cast on the team, I was making an impact with the team. The funny thing is, I wasn’t allowed to wear the ribbon on my Navy uniform!

    Go figure!

    Powered By Jet Fuel

    My first unit back in the Navy Reserve was one of several theater special operations commands or TSOCs. Applying what I learned in the Coast Guard and private sector, I joined my unit and looked for ways to be impactful. Thankfully, I had served in submarines and that proved to be a big advantage for my credibility.

    As I discovered, raw talent only gets you so far as a TSOC staff member. It take endurance, resilience, and the willingness to set personal priorities aside to thrive in the special operations environment. For me, it was a fertile environment, filled with opportunity to succeed.

    Then it happened, I earned my first achievement medal. It was, and still is, the medal I am most proud to wear. The story behind that medal is about humanitarian response and disaster recovery. My reason to serve, wasn’t about going to war, it was about doing good when I could.

    Following that achievement medal came commendation medal and more team recognition. Finally, I was being recognized for what I brought to the table. The more important point, for me, was it validated the work I had done and in the joint environment.

    Once, Twice Deployed To Afghanistan

    As an enlisted leader, my deployments to Afghanistan cemented my time in uniform. Earning awards and ribbons at the end of deployment, those awards are defining for service members. They mark significant moments in service.

    The way I see them, they are milestones or mile markers, for my military career. They remind me of where I came from and where I got to. As well, the medals, pins, and ribbons are backed by stories to be shared.

    In the military, it seems easier to connect experiences and share the meaning behind them. Now that I’m retired, those moments are harder to come by. For some brief time, what was done in uniform had significance that was larger than me.

    If you see or know a Veteran this November 11th, thank them for their service. I know I will be.

    Military ribbons and Navy warfare insignias
    Warfare designators and military ribbons

  • I Was Blinded By Sound Then Technology Took Hold

    Posted on by Tim

    I was blinded by sound then technology took hold. Not literally blinded, but in the sense because sonar systems on submarines fascinated me and the sound was on full volume, wow! I must admit, the technology bug bit me when I was still in elementary school. How that happened is a post for another time.

    The official phrase is “acoustic analysis” for what I did as a sonar operator in the Navy onboard submarines. I stood sonar watch on the USS ARCHERFISH (SSN 678) and the USS WYOMING (SSBN 742). I might have stood the watch onboard the USS OHIO (SSBN 726), my memory is fuzzy on that one.

    USS ARCHERFHISH 1992
    The USS ARCHERFISH (SSN 678) in Groton, Connecticut, US

    Anyway . . .

    The technology used at the time was fascinating. In a sense, I was blinded by sound then the technology took hold because the sonar array took analogue noise and converted it into a digital signal. I could look at the noise on a display and “see” if it was harmless or a threat.

    This analogue to digital conversion was all it took to pull me into the information technology career field. I was completely unprepared for how fascinating the world of sonar and ACINT (acoustic intelligence) would be. The tech bug bit me harder and has never let go since then!

    For me, this was and still is, the intersection I can point to that set me on the path to find a solid career. My interests continue to orbit around technology, but with a twist. Now those interests consider the human factors involved in building technology.

    With that in mind, I’ll share more of my military technology experience in future posts. Hold on tight as this is just the beginning! You will be in for quite a ride!


  • A Journey Results In Transformation And It Requires Endurance

    Posted on by Tim

    I spoke to my Dad over the weekend of October 9th and 10th.  We have insightful conversations, more like friends catching up than Father/Son discussions.

    A point he mentioned took me back, way back.

    High School

    Dad reminded me of high school. My English teacher was concerned about the bullying I was receiving in her class.  So she felt compelled to call my parents at home and talk to them to ask if it was affecting me. Forever my fan, Dad told her, “I would be more concerned about the other students than Tim.”

    Navy Active Duty

    Again, Dad walked me through my early years in the Navy. I was served on board the nuclear, fast attack submarine, the USS ARCHERFISH (SSN 678), and would call my parent out of frustration from time to time. As a result, I told them about my struggle to find my place, to fit, in an alien (to me) culture.

    SSN 678 deploying from homeport
    The USS ARCHERFISH (SSN 678) heading to sea departing its homeport of Groton, Connecticut, USA

    The Private Sector

    Dad and I continued to talk about more recent rolling hills and deep valleys I navigated professionally in the private sector. As he walked me through pivot after the pivot, change after change, and low point after low point in the journey.

    My Dad traced a thread for me throughout my life and reminded me of what all those knock-down, drag-out seasons created in me.  As a result, he shared one word, a single concept.

    ENDURANCE

    A Challenge For Insightful Conversations

    Because a race is not started at the starting line, preparation is required. Because change does not happen overnight it is a journey. A commitment to move a business, from one way of working to a new way of working, must happen for the journey to begin.

    All these examples and many more require endurance.  Toyota did not earn its reputation for quality in one or two decades.  It was accomplished over many decades, as a result of a relentless pursuit of quality to create value customers pay for.

    A missing ingredient in most business efforts is endurance.  I challenge business leaders to consider this before they embark on a “business transformation” initiative or “digitalization journey”.


  • I Have Not Time For Experts, Only Expertise Full Stop

    Posted on by Tim

    Are you an expert who fully uses your expertise? I prefer expertise over being an expert.

    For me, this post has taken a while to publish.  Posts like this are a hot-button topic for many professionals in different fields. I supposed what I have written below is not going to win friends or influence people. 

    I am amused when someone calls me an “expert”. Privately, I will question why a person would consider me an expert in my profession.  Maybe, it is because I have met “experts” and I am mostly not impressed.

    I will admit to this, I am an “expert learner”. That is a title I am proud to receive from my colleagues and fellow industry professionals. I digress, back on topic.

    Both personally and professionally, I am a self-declared journeyman and proud of it.  As a result, I will always be a journeyman and have no plan to be anything other than, say, a skilled practitioner. 

    Kids learning
    My daughters learning expertise while building a rockbox.

    Prefer expertise. Does that make sense?  Does that connect?

    I read that at different points in time, the sum of human knowledge and gathered information is doubling at an amazing pace. A recent post highlights my point.  It is mind-blowing and mind-numbing at the same time.  With all this experience being cataloged, no one person can be an expert for any length of time.

    This has weighed on my thematic posts about “#humans_being” and “#showing_up”.  We have created a point of cause that has resulted in the pursuit of experts at the expense of humans being and developing expertise.

    I want you to take a moment to pause on this point.  Could all the experts in a given field be wrong because they are so knowledgeable that they have forgotten how to listen, learn, and connect to others with different experiences?


  • Never Underestimate The Power Of Human Connection

    Posted on by Tim

    The company I work for, Improving Enterprises, sponsors an annual employee retreat. It might be the most anticipated event of the year and this year was not exception.

    It was my first year attending and I didn’t know what to expect. I was not really fired up about going, which is normal for me now, but not prior to 2020. To be honest, I was not happy about flying or spending time in Las Vegas, Nevada.

    It’s probably just me. I’m sure many, if not most, of my colleague REALLY look forward to the trip and the time in Vegas. Me, not so much, and I know why; PTSD.

    The stress of getting to and being in Frank Sinatra’s town was overwhelming. Part of it was the digital billboard on the buildings, part of it was the mass of people, and part of it was the smell of smoke from legalized marijuana being smoked.

    Hotels on the Las Vegas strip
    Taken on a bridge at the Bellagio Hotel in Las Vegas, Nevada, US.

    So what about the human connection?

    Aside from the sensory overload, aside from the deliberate discomfort, I was in Las Vegas for one reason. I was there to connect with people I had been working with virtually for months, reconnect with co-works I had not seen in person (in some cases for a couple of years), and to meet other “Improvers”.

    The experience with fellow Improvers was delightful. My personal, one-on-one conversations energized me. Finally, the weekend room mate paring was perfect as Andrew and I connected within minutes of his walking in the hotel room door.

    For me, hanging out and having fun with “my tribe” made my deliberate discomfort worth it. I’m not saying it was easy, it was easier. I got to recharge when I needed and to work with a minimal schedule.

    In my mind, I overcame myself to make the most of my first, Improving Las Vegas experience.


  • My Autograph Is In The USS WYOMING

    Posted on by Tim

    Let me tell you a secret, my autograph is in the USS WYOMING (SSBN 742). My signature resides in a classified space on board the ship.

    Not only is my name written in the ship, my name is forever cast in on a brass plaque hanging on a bulkhead (wall) outside the Crew’s Mess (cafeteria) onboard the USS WYOMING (SSBN 742). Mic drop, I’m out of here.

    Sea trials PCU WYOMING
    PCU WYOMING SSBN 742 performing sea trials prior to commissioning

    I am and will always be a part of U.S. naval history.  As a result, it is a story written in a book and it will outlive me. Heck, that brass plaque will certainly outlive me in a nautical museum somewhere at some time in the future!

    Commissioning crew plaque
    Commissioning crew plaque on board the USS WYOMING (SSBN 742)

    Is your name written in history?

    There are very few businesses today that have a place in history.  IBM is one of those companies, for instance. As well, Carnival Cruise Line has earned a spot in the books. Because I am an alumnus of both IBM and Carnival, I am a part of their history.

    As humans being, we desire to be part of something big. In some cases, we want to be a part of history!  The only way that can happen is if we show up, if we accept the challenge, if we have the courage, and can endure the setbacks that come with being part of the bigger picture.

    If you know your business can write history, what will you choose; to be or to do?

    I enjoy this quote from the book, Boyd: The Fighter Pilot Who Change The Art Of War by Robert Coran because it answers the question; to be or to do. –

    “Tiger, one day you will come to a fork in the road and you’re going to have to make a decision about which direction you want to go.

    He raised his hand and pointed. “If you go that way you can be somebody. You will have to make compromises and you will have to turn your back on your friends. But you will be a member of the club and you will get promoted and you will get good assignments.”

    Then Boyd raised his other hand and pointed in another direction. “Or you can go that way and you can do something- something for your country and for your Air Force and for yourself. If you decide you want to do something, you may not get promoted and you may not get the good assignments and you certainly will not be a favorite of your superiors. But you won’t have to compromise yourself.

    You will be true to your friends and to yourself. And your work might make a difference. To be somebody or to do something. In life there is often a roll call. That’s when you will have to make a decision. To be or to do? Which way will you go?”

    Boyd pages 285-286, 340

  • Stop! Do Your Life Differently, With Coffee!

    Posted on by Tim

    Here’s my twist on a phrase. “Always be creating.”

    In the movie, “Glengarry Glen Ross“, Alec Baldwin’s character made an interesting point. “A-B-C. A-Always, B-Be, C-Closing. Always be closing, always be closing.” said Blake, Baldwin’s character.

    For context, closing is closing the sale. In this case, the real estate sale.

    A-B-C from Glenngarry Glen Ross

    I submit to you, dear reader, a variation of A-B-C.

    Always Be Creating.

    Always be collaborating, be communicating, be connecting, or be celebrating.

    Be human, humans being.

    My sense is we spend far too much time worrying about what may happen and not enough time making it happen. It could be “analysis paralysis” or fear. Trust me, analysis and fear have their place and time.

    In my office, I have a magnet on my whiteboard. Done > Perfect. What happens if I’m not getting work done, taking action, and doing “the thing”? In my understanding, I’m not in a state of “always be”.

    I do want to make an important point. Use this as a focus tool, mostly at work. At home, different contexts, and different focuses. Always be comforting, connecting, celebrating, or conscious are better than closing at home!

    If I’m focused on achieving outcomes in the team construct, at work, then “always be” and “done is greater than perfect” would get better results. Why do I write this? Because this might be a key to getting unstuck.

    Try it out! What do you have to lose?


  • Your Own Journey; Look for the Road Signs

    Posted on by Tim

    Are you willing to put in the work to find your next waypoint on your journey?

    I appreciate Pam Dukes.  In the process of getting to know her, she has become one of the people I bounce ideas off around professional development and growth.

    STW team Plano, TX
    Tim Dickey, Pam Dukes, Nigel Thurlow, and John Turner during the “Scrum the Toyota Way” beta update

    Pam and I were chatting this week on Slack.  I was asking her about a concept and how it might have influence her as an Olympic athlete.

    She asked a couple of clarifying questions and then shared this nugget.  It sums up what I have been posting about around the themes of #showing_up as #humans_being.

    This is a simple phrase that is worth considering and sharing.  My journey is not your journey. The opposite is the same, your journey is not my journey.

    As a #veteran, I did not have a guide in my transitions off active duty.  I transitioned 3x, once after my time in the submarine force and twice after my deployments to Afghanistan.

    Transition is a constant in the private sector as well.  No guide from Carnival Cruise Line to government contracting.  No guide from Miami to Dallas to Verizon, Navy Reserve retirement, etc.

    I found guides in the #Agile community who helped me as I moved into my current role at Improving Enterprises.  It took discipline, dedication, effort, energy, and time to get to this waypoint on my journey.

    My journey is and will always be unique to me, original.  So distinctive that Hollywood could not write a script for it!

    I want to challenge you to think about these questions.

    What is unique about your journey?  Could you use a guide to help you along the way?